Hachise Support Club

Our Mission: that you enjoy your new home and life in Kyoto to the fullest.

For those who have purchased a house renovated by Hachise as your primary residence, "Hachise Support Club” is a membership-based service to help with everyday maintenance of your home.

No matter how much you try to take good care of your home, every day tear and wear is inevitable. We support our customers on everything from work requiring specialized technique to daily maintenance.

Flow of Housing Maintenance Service
Membership

10,000 JPY (tax incl.)

(Annual fee)

NOTE:

    ・Houses not renovated by Hachise are not covered.

    ・Houses that are rented out or used as stores are not covered.

Free Basic Service (examples)

  • Minor repair works (touch-ups, water leakage from faucets, etc.)
  • Simple fixture adjustment (adjustment of fittings, doors, trimming branches, etc.)
  • 1st year inspection (after handover)
  • For any other concerns, please feel free to contact us.

…etc.

The services described here take approximately one hour.
Please note that the cost of any required parts/materials are covered by the customer.

No Dispatch Cost

For non-members of "Housing Maintenance Service", a dispatch fee would normally be charged.

NOTE:

Extra charges will apply for work involving dangerous or time consuming procedures, or if they require specialized technique.

In some cases, special skills and/or licenses are required for construction involving plumbing, gas, electricity, etc. If/when such situations arise, we will recommend/introduce service providers or specialists.

Please speak to our staff for detailed pricing and costs.

Free Consultation on Small-scale Renovations and Updates

Our staff provide free consultations and quotations on small-scale renovation (including barrier-free construction) or updates. Feel free to contact us for details.

  1. This service covers for repairing and restoring defects and/or malfunctions for Hachise-built/Hachise-renovated houses.
  2. The annual membership fee is 10,000 yen (tax included).
  3. This service is offered only to owners whose intended purpose of the building is primarily for one’s own personal residence (excludes properties used as combined residential and commercial spaces.).
  4. The contract period is one year.
  5. Annual membership fees will be debited on January 27 (or the next business day if it falls on a weekend or holiday).
  6. Prior notice of the debit will be provided via a notification from our company.
  7. The contract will renew automatically. Please contact us if you wish to withdraw.
  8. Refunds for the annual membership fee are not available for mid-term cancellations.
  9. Members will receive the "Hachise Support Club Newsletter".
  10. For maintenance or repair requests, please contact us by phone or email.
  11. No dispatch cost will be charged for visits from our maintenance staff.
  12. Maintenance work will be conducted for up to 1 hour per visit in general.
  13. For the cost of materials, consumables, and disposal costs related to repairs, please pay to the maintenance staff directly.
  14. If repairs or work by specialized contractors are necessary, payment will need to be made directly to the contractors.
  15. Operating Hours: 10:00am to 5:00pm
    (Closed on Wednesdays, Sundays, public holidays, and during summer/winter holidays or other company holidays.)